Last Updated: August 2026

At NLM Smart Home (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, make a purchase, communicate with us, or otherwise interact with our services.

By using our website, you acknowledge that your information may be collected and used as described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, subscribe to our communications, or interact with our services, we may collect the following categories of information.

Personal Information

We may collect information such as:

• Full name
  
• Email address
  
• Phone number
  
• Shipping address
  
• Billing address
  
• Payment-related information processed securely by third-party payment providers
  

Technical Information

We may automatically collect certain technical and usage information, including:

• IP address
  
• Browser type
  
• Device information
  
• Operating system
  
• Website usage and interaction data
  
• Cookies and similar tracking technologies
  

Order and Customer Service Information

We may also collect information relating to your purchases and communications with us, including:

• Products purchased
  
• Order history
  
• Shipping and delivery information
  
• Return or refund requests
  
• Customer service communications
  

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill orders
  
• Provide customer support
  
• Send order confirmations and shipping updates
  
• Improve our products, services, and website experience
  
• Personalize your shopping experience
  
• Detect and prevent fraud or unauthorized transactions
  
• Maintain the security and functionality of our website
  
• Comply with applicable legal and regulatory obligations
  
• Send promotional emails, product updates, and marketing communications where permitted by law and based on your preferences or consent where required
  

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support website functionality and improve your experience.

These technologies may be used to:

• Remember your preferences
  
• Maintain essential website functionality
  
• Improve website performance
  
• Analyze website traffic and customer interactions
  
• Personalize your shopping experience
  
• Measure the effectiveness of marketing and advertising campaigns
  

You may manage or disable cookies through your browser settings or through cookie controls available on our website.

Please note that disabling certain cookies may affect the functionality or performance of some website features.

4. Sharing Your Information

We do not sell or rent your personal information for monetary consideration.

We may share personal information with trusted third-party service providers when reasonably necessary to operate our business and provide our services.

These providers may include:

• Shopify
  
• Payment processors
  
• Shipping carriers and logistics providers
  
• Email and marketing service providers
  
• Analytics and website performance services
  
• Fraud prevention and security providers
  
• Customer support services
  

These providers may access personal information only as necessary to perform services on our behalf and are expected to process that information in accordance with applicable privacy and data protection requirements.

We may also disclose information when required by law, regulation, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, customers, business, or services.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no method of transmission over the internet or electronic storage system is completely secure.

Although we take reasonable measures to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

• Access your personal information
  
• Request correction of inaccurate or incomplete information
  
• Request deletion of your personal information
  
• Request information about how your data is processed
  
• Object to or restrict certain processing activities
  
• Withdraw consent where processing is based on consent
  
• Opt out of certain marketing communications
  
• Exercise other privacy rights available under applicable law
  

To exercise any applicable privacy rights, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.

7. Marketing Communications

If you subscribe to our email list or otherwise agree to receive marketing communications, we may send you information about:

• New products
  
• Special offers
  
• Promotions
  
• Smart-home tips
  
• Store updates
  

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Please note that even if you opt out of promotional communications, we may still send necessary transactional messages relating to your orders, account, or customer service requests.

8. Third-Party Links

Our website may contain links to third-party websites, applications, platforms, or services.

NLM Smart Home is not responsible for the privacy practices, security, content, availability, or policies of third-party websites or services.

We encourage you to review the privacy policies of any third-party services you choose to use.

9. Children's Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that personal information from a child has been collected in violation of applicable law, we will take reasonable steps to delete that information.

10. International Data Transfers

Because NLM Smart Home operates an online store and works with service providers that may be located in different countries, your personal information may be processed or stored outside your country of residence.

Where required by applicable law, appropriate safeguards will be used to help protect personal information transferred internationally.

11. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

This may include retaining information for purposes such as:

• Processing and managing orders
  
• Providing customer service
  
• Maintaining business and transaction records
  
• Resolving disputes
  
• Preventing fraud
  
• Meeting legal, tax, accounting, or regulatory obligations
  

Retention periods may vary depending on the type of information and applicable legal requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

Any revised version will be posted on this page with an updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

13. Contact Information

If you have any questions about this Privacy Policy, your personal information, or how your data is handled, please contact us:

NLM Smart Home

Website: https://nlmsmarthome.com

Email: support@nlmsmarthome.com

We will respond to privacy-related inquiries as soon as reasonably possible.